Effective Date: January 1, 2024
Last Updated: May 10, 2024
At RRR Care, your privacy and trust are important to us. This Privacy Policy explains how we collect, use, and protect your personal and health information when you use our home health care services or interact with our website.
1. Information We Collect
We may collect the following types of information:
- Personal Information – Full name, address, phone number, email, date of birth, and emergency contacts.
- Health Information – Medical history, diagnosis, medications, physician referrals, and care plans shared in the course of service delivery.
- Website Usage Data – IP address, device type, browser type, access times, and visited pages.
- Communication Records – Information from phone calls, contact forms, appointment requests, or messages.
2. How We Use Your Information
We use your information to:
- Deliver and manage your personalized home health care services.
- Communicate with you, your family, or authorized medical providers.
- Schedule and confirm appointments and service visits.
- Improve our website and internal processes.
- Fulfill regulatory and legal requirements, including HIPAA compliance.
3. Information Sharing
We do not sell or rent your personal data. We may share your information with:
- Licensed caregivers or health professionals directly involved in your care.
- Trusted third-party service providers (e.g., billing, scheduling, IT support) under confidentiality agreements.
- Legal or regulatory authorities when required by law.
- Authorized individuals with your written consent.
4. Your Rights
You have the right to:
- Request access to or a copy of your personal or health data.
- Request corrections to inaccurate or outdated information.
- Withdraw consent for certain uses or request deletion where applicable.
- File a privacy complaint if you believe your rights have been violated.
To exercise your rights, please contact us using the information below.
5. Data Security
We use administrative, technical, and physical safeguards to protect your information, including:
- Data encryption and secure communication methods
- Limited access controls for staff
- Privacy training for all employees
- Secure electronic medical records and documentation systems
6. Cookies & Tracking Technologies
Our website may use cookies or similar tools to enhance user experience and track general website analytics. You can disable cookies via your browser settings if preferred.
7. Policy Updates
We may update this Privacy Policy to reflect changes in our practices or regulations. The updated version will always be available on our website with the “Last Updated” date.
8. Contact Us
If you have any questions about this Privacy Policy or your personal data, please reach out to us:
RRR Care
2231 Peggy Ln #B
Garland, TX 75042
Phone: +1 (214) 432-5599
Email: care@rrrcare.com